This is where you should answer the most common questions prospective customers might have. It’s a good idea to cover things like your return policy, product warranty info, shipping and returns, etc. Check out the examples below.

What is your experience in direct mail?

Since 2008 Focus Fundraising has been running charity direct mail campaigns – many of which have been recognised as winners or finalists in the Fundraising Institute Australia Awards for Fundraising Excellence.

Between us, our team has over 80 years of experience working for and within not-for-profit organisations – including charities that are household names around Australia.

What are your rates?

Our rates are very competitive across the board for our fundraising consulting, graphic design and copywriting services. This reflects our passion to empower charities like yours to do more of what you do best – help your beneficiaries.

We also try to identify the most budget-friendly options for other aspects of your campaign that you ask us to manage for you – such as your printing, envelopes or cold lists for acquisition.

At the outset of starting a project for you, we will supply you with a detailed proposal setting out job specifications and costs, based on your brief to us. Your approval will be sought before work proceeds.

If at any stage, we realise our charges will vary – due to you advising of changes to your brief, for example – you will be notified ASAP.

Are you deadline-focussed?

We’ll work as hard as possible to meet your deadlines. However, if circumstances out of our control mean that any dates need to be reconsidered, we will contact you immediately to discuss this.

We can also help you to schedule your direct mail campaigns throughout the year and assist you with project management.

Are you results driven?

Your improved direct mail results are our mission and our passion. We will do our utmost to help you grow your income – each and every time we work with you.

When you ask us to partner with you, we consider ourselves members of your team. Accordingly we respond quickly and thoroughly to your queries and requests. We seek to always answer phone calls and emails within 24 hours.

Can Focus Fundraising suggest new ideas and ways to do things to improve my program?

One of the first steps we can go through with you, is a review of your data and database, in a fundraising ‘health check’. We can then come back to you with a range of suggestions – which may often include strategies you haven’t yet tried – to help you achieve your fundraising goals within your budget.

While your ongoing investment in fundraising is a crucial component of your fundraising success, we always try to offer cost-effective solutions to your direct mail challenges and ambitions, so you can achieve the best possible return on investment.